Conceived and designed a member mobile app for India's largest timeshare resorts company.
ANDROID, iOs APP
Mahindra & Mahindra
Senior UI UX
- The site is not responsive, in spite of significant mobile traffic
- The percentage of offline booking is very high
- Visual and layout look and feel of the member portal seems very dated
- Member reach-out process very manual – validation calls etc.
- Study the analytical data.
- Wireframe flows
- User testing with the real Members with working prototype
UX research Images
- The Challenge:Improve the member engagement through better discovery, booking and stay in a resort.
- Demanded reshaping through inspiring travel to lesser known resorts.
- Better visualization of availability calendar to prevent repeated searches.
- Simpler booking process through smart personalization.
- Engaging in-resort content for a more fulfilling experience.